Shipping Policy

Delivery estimates are provided as a general reference to help customers understand when their orders may arrive, but they should not be interpreted as exact or guaranteed dates. Under standard circumstances, most shipments are delivered within roughly ten to twenty business days after an order is placed and payment has been successfully processed. Business days typically include weekdays and Saturdays, while Sundays, public holidays, and days affected by exceptional circumstances are not counted. Because the shipping journey involves several stages and multiple partners, delivery times can be influenced by factors outside direct control, including extreme weather, natural disasters, transportation disruptions, customs procedures, and other unforeseen events. Although every effort is made to prepare and dispatch orders as quickly as possible, portions of the delivery process are handled by third-party carriers, and delays may occasionally occur.

After payment is confirmed, the order enters a processing stage during which order and shipping information are finalized. Once this stage has begun, changes to the delivery address, recipient name, or contact details cannot be made. Customers are therefore encouraged to carefully review all information before completing checkout. Even minor errors, such as an incorrect postal code, missing apartment number, or incomplete street address, can lead to delivery complications. These inaccuracies may result in packages being delayed, rerouted, or temporarily held by the carrier while additional verification is requested.

High-demand periods can also affect delivery speed. Seasonal sales, holiday shopping, and promotional events often increase the volume of orders moving through warehouses and transportation networks, which may extend processing and transit times. Environmental conditions can further contribute to delays. Heavy rain, snowstorms, flooding, extreme temperatures, or other severe weather may disrupt carrier routes or require temporary suspension of certain delivery services. In these situations, carriers may need to wait until conditions improve before continuing transport.

In some cases, an item may become unavailable after an order has been placed but before it has shipped. This may occur due to sudden inventory changes or supply constraints. When this happens, customers are notified promptly. The unavailable item may be removed from the order, a refund issued for that item, and the remaining products shipped without delay. This approach prevents a single out-of-stock product from postponing delivery of the entire order.

Certain orders may qualify for free shipping without a minimum purchase requirement. While shipping fees are covered for eligible orders, deliveries are still subject to standard carrier rules. If a delivery attempt cannot be completed because the recipient is unavailable, access to the location is restricted, or carrier requirements are not met, the package may be returned to the sender. In these cases, the order is generally canceled and a refund is issued to the original payment method according to normal processing timelines. Checking tracking updates regularly and ensuring availability for delivery can help reduce the chance of missed or returned packages.

Once an order has shipped, tracking details are provided so customers can follow its progress. Tracking information may display different stages of the journey, such as preparation, transit between facilities, customs clearance, and final delivery. It is normal for tracking activity to pause temporarily while a package is moving between regions or logistics hubs. Reviewing tracking information is the most effective way to stay informed about shipment status and identify potential delays.

There are situations in which an order may not move forward to shipment at all. This can occur if an item is unavailable before processing begins, if delivery services are not supported in the destination area, if the address cannot be serviced by available carriers, or if payment authorization is unsuccessful. When this happens, customers are informed as soon as possible and offered appropriate options, such as a refund or alternative solutions.

If an order arrives with an incorrect item, contacting customer support promptly allows the issue to be resolved efficiently. Assistance is available for returns and refunds when applicable. Returns based on size preference are accepted, though replacement items must be purchased separately. If a delivery takes longer than expected, reviewing tracking details is recommended as a first step, with customer support available to provide further assistance. Our goal is to maintain clear communication and deliver a reliable shipping experience, even when unexpected challenges arise.