Return Policy

We strive to make the return experience straightforward and reassuring so customers feel comfortable and protected after completing a purchase. Because online shopping does not allow items to be examined in person beforehand, we understand that it may take some time to decide whether a product truly meets expectations. To support this, a return window of thirty days is provided starting from the date the order is confirmed as delivered. This period gives customers sufficient opportunity to review their purchase at their own pace. Products may be considered for return as long as they remain in their original condition and have not been used, modified, or altered in any way that would affect their quality or resale value.

Items sent back must match the condition in which they were originally received. Products should be unused, unworn, and free from scratches, stains, damage, odors, or other signs of wear. All components included with the original shipment must also be returned, including tags, labels, accessories, inserts, protective pieces, and any additional materials. Customers are encouraged to retain and reuse the original packaging whenever possible, whether that includes boxes, sleeves, padding, or protective wrapping. Keeping the packaging intact helps ensure the item can be inspected accurately and supports an efficient return process. A valid proof of purchase, such as an order confirmation email or receipt, is required with all returns.

Before sending any item back, customers must contact our support team at myneedoh@outlook.com to request return authorization. Each request is reviewed to confirm that it meets eligibility requirements. Once approved, customers will receive step-by-step return instructions along with a prepaid shipping label. It is important to follow the provided instructions carefully and use only the authorized label. Packages sent without prior approval or through unapproved shipping methods may be delayed or declined, which can slow processing and resolution.

Customers are encouraged to examine their orders promptly after delivery. Reporting issues such as shipping damage, manufacturing defects, or incorrect items as soon as possible allows our team to investigate and resolve concerns more efficiently. Early communication helps us review order records, confirm details, and determine the most appropriate solution. Depending on the situation, this may involve approving a return, issuing a refund, or correcting a fulfillment error. Delays in reporting problems may make verification more difficult and extend the time needed to reach a resolution.

Although most products can be returned, some items may be excluded due to hygiene reasons, safety regulations, or specific product features. If there is any uncertainty about eligibility, customers should contact support for clarification before sending an item back. Direct exchanges are not offered. Customers who wish to receive a different size, style, or variation should complete a return for the original item and place a new order separately. This process helps maintain accurate inventory records and ensures refunds and new purchases are handled correctly.

Customers within the European Union may have additional rights under local consumer protection laws. In accordance with applicable regulations, eligible EU customers may cancel or return their order within fourteen days of delivery without providing a reason. Items returned during this cooling-off period must be unused, undamaged, and include all original components and proof of purchase.

Once a return is received, it is inspected to confirm compliance with the return policy. Customers are notified after the inspection is complete. Approved refunds are issued to the original payment method, typically within ten business days, although exact timing may vary depending on the payment provider. If a refund has not appeared within fifteen business days, customers may contact our support team for assistance. Our aim is to handle returns in a fair, transparent, and consistent manner while providing responsive support and clear communication throughout the entire process.